Streamline Employee Support with Hireik’s HR Helpdesk System
Tired of managing employee queries through endless emails or spreadsheets? Hireik’s HR Helpdesk Software is built to help HR teams efficiently manage, resolve, and track employee requests—all from one unified dashboard.
Whether it’s payroll issues, IT support, document requests, or workplace concerns, Hireik empowers your employees to raise tickets and get real-time support from HR, fast and hassle-free.
🔑 Key Features of Hireik’s HR Helpdesk System
🎟️ Raise & Track HR Tickets
Employees can easily submit HR requests or IT tickets online—like salary issues, ID cards, or equipment support—ensuring every concern is formally logged and visible.
👩💼 Assign Requests to HR Team
Each request is automatically or manually assigned to the appropriate HR personnel, making it easier to manage workloads and prevent missed queries.
💬 Built-in Live Chat Support
No more chasing emails. Every request includes a dedicated chat interface that allows real-time, contextual conversation between employees and HR team members—making resolution faster and more collaborative.
🏷️ Categorize, Prioritize & Filter
Classify requests by type—IT Support, Payroll, Documents, Others—and tag them with urgency levels like Low, Medium, or Urgent. HR teams can filter and respond based on priority and status (Open, Pending, In Progress, Resolved).
🔄 Real-Time Updates & Notifications
Employees are automatically notified when the status of their request changes, giving them clear visibility and transparency into the support process.
📊 Insights & Request Analytics
Track request patterns, monitor resolution times, and get valuable insights to help improve internal processes and HR service quality.
🎯 Benefits of Using Hireik’s HR Helpdesk Software:
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🕒 Faster Ticket Resolution & HR Response Time
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📁 Centralized HR Support with Complete Request History
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✅ Improved Employee Satisfaction & Transparency
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🧑💼 Boost HR Efficiency and Workload Management
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🔐 Secure, Auditable Communication Trail
